A large-scale egg-laying chicken breeding enterprise in Malaysia purchased 2 sets of BORON 11FFG-280 composting machines for the purpose of efficiently treating livestock manure and realizing resource utilization. Since it is the first time for the customer team to come into contact with this kind of composting machine and fermentation technology, professional guidance is urgently needed to ensure the operation of the equipment and the production of high-quality organic fertilizer, so as to achieve a win-win situation in terms of environmental protection and economic benefits.
After purchasing the composting machine, the customer team expects the after-sales personnel to help them adjust the parameters accurately. At the same time, after-sales service is expected to provide process support according to the characteristics of the manure to grasp the whole fermentation process.
①Talent training: Bolong after-sales team builds a talent training system for customers. After-sales experts regularly organize internal training courses and invite the technical backbone of farms to participate. The courses cover the mechanical principle of composting machine, automation control logic and fermentation process principle of laying hens, and deepen the customer team’s understanding of the knowledge through theoretical lectures, case studies and group discussions.
②Process optimization: The after-sales team went deep into the farms to comprehensively sort out the process of egg manure collection, transportation, fermentation treatment and organic fertilizer packaging and sales. Using process management tools, we analyze the time consumption, resource utilization and potential risk points of each link, and put forward the optimization plan for the composting machine system.
The person in charge of the farm said that Bolong’s after-sales service brought great changes. The training improves the technical level of the team, which has a deeper understanding of the composting machine operation and fermentation process, and can solve the problems quickly. The optimization of the process has significantly improved the production efficiency, the production process is smooth and efficient, and the output of organic fertilizer has increased greatly. Now not only to meet their own planting needs, but also in the neighboring markets to establish a firm foothold, profit growth. In the future, they will continue to choose Bolong’s equipment and service to expand their farming scale.